You can submit your application here.

About RISA Labs

At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity’s hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We’re not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.

At RISA, we’re building the BOSS Console, an AI operating system that unifies data ingestion, intelligence, and action to transform how enterprises operate starting with cancer centers.

We are scaling fast and looking for people who comes with little to no bias and believe exactly what we believe:

• Customer success is ownership - end to end and accountability when it matters most
• If you’re placed in front of a customer - especially when things are hard, you earn their trust, protect the relationship, and create long-term value

Founders

RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.

Funding

RISA Labs is a Series A startup backed by Optum Ventures, Cencora Ventures, Oncology Ventures, General Catalyst, Binny Bansal, z21 Ventures, John Simons and select angels.

Why This Role Matters

This is a revenue-protecting, growth-driving, trust-owning seat.

Customer Success at RISA directly impacts:

• Retention of high-value US enterprise accounts
• Expansion and long-term revenue growth
• Product direction and real-world outcomes in oncology care

You’ll work closely with founders, product, sales, and engineering to ensure customers don’t just adopt RISA - but depend on it.

What You’ll Own (Any or more of the following)